Small samples
A score from few reviews is weak evidence.
HomeProcurementTrustRadius procurement software reviews: how to read them
Review site guide
TrustRadius procurement software reviews: how to read them
TrustRadius is a review site for business software known for long, structured reviews. This guide shows how to get useful evidence from it and where to be careful.
By Procurement VMS Editorial TeamLast updated
Before you read the stars
Long reviews are easier to learn from
A one line review tells you almost nothing. A review that explains the role of the writer, the problem they had and how the product helped or failed gives you something to test in your own demo. TrustRadius leans toward the second kind, which is why many buyers read it for detail.
What it is
About TrustRadius
TrustRadius collects reviews from business users and asks reviewers for detail on use cases, strengths and areas to improve. Products receive a score based on the reviews.
Like other sites, it works with vendors on services. Treat it as one source among several.
How to read it
A five minute method for TrustRadius
- 1. Read use case detailsMatch the reviewer use case to yours.
- 2. Compare strengths and weak pointsLook for repeated themes.
- 3. Check role and companyWeight reviews from similar roles.
- 4. Read the recent onesOlder reviews may describe an earlier product.
- 5. Turn themes into questionsTake the repeated complaints to the vendor.
Watch for
What can mislead you
Reviewer mix
Check that reviewers resemble your company.
Vendor outreach
Vendors may invite customers to review, which can bias the mix.
Score as a number
A score cannot tell you whether the product fits your process.
Use it with our pages
How this fits with the rest of your research
We do not copy scores from TrustRadius onto our pages, because scores change and we cannot keep a copy accurate. Open the live profile of each product on your shortlist, read the recent reviews and then bring your questions to the vendor. Our comparison and review pages tell you what to ask.
Want a shortlist for your team?
Tell us your company size and region. We use AI to match you to products, and a person checks the list before it reaches you, with the reason behind each pick.
Disclosure: Zapro AI appears on some comparison pages as an editor's pick, and the people behind this site have a professional connection to Zapro AI.
Request received
We will email your shortlist, usually within one business day. While you wait, browse the related guides above.
Questions
Frequently asked questions
Are TrustRadius reviews long?
Many are, which makes them useful for detail.
Should I rely on the score?
Use it as one input and read the written reviews.
Where next?
Take the themes you found into vendor demos.