HomeHow we rate software and our editorial policy
Methodology
How we rate software and our editorial policy
This page explains what we will and will not do when we rate, review and compare software. If we break these rules, tell us.
By Procurement VMS Editorial TeamLast updated
- Ratings
- Verified buyer reviews
- Paid placement
- Never changes a score
- Corrections
- Checked against sources
- Disclosure
- On every page that needs it
Why it matters
A rating is a promise
When a site gives a product four stars, it is promising that the number means something. We take that seriously. The rules below are the promises we make to you. Where we have not yet built something, we say so here instead of pretending.
How we rate
What goes into a rating
- Ratings come from reviews written by people who use the product.
- We ask reviewers about their role, company size and how long they have used the product.
- Reviews are read before they are published. We reject reviews that look written by a vendor or its agents.
- A score appears only when there are enough recent reviews to support it. Before then, products appear as starting points with fit notes.
- We publish the review count and the date range next to any score we show.
We do not accept payment for a rating or for a better position in a list.
Reviews
What we accept and what we reject
Accepted
- Reviews by current or former users, with a work email we can check.
- Balanced reviews with both strengths and weak points.
Rejected
- Reviews written by a vendor, a reseller or a competitor.
- Reviews offered in return for payment or favours that are not disclosed.
- Reviews that attack individuals or reveal confidential information.
Editorial policy
Our pages are written by the Procurement VMS Editorial Team. We work from vendor documentation, public pricing pages, public review sites and buyer feedback, and we name sources on the page where a fact could be checked.
- No vendor can pay for a guide, a review or a position in a comparison.
- No vendor edits our pages. Vendors can send corrections with a source.
- Pages show a last updated date that changes only when the content does.
- Examples we invent are labelled as illustrations. We do not publish invented quotes.
- Each guide names its author team and its reviewer, with links to their profiles.
Disclosure
Zapro AI appears on some comparison pages as an editor's pick, and the people behind this site have a professional connection to Zapro AI. We say so on each page where it appears, so you can weigh those picks accordingly.
Corrections
If you spot an error, send the page address and a source through the contact page. We check it and fix it, and we update the date.
Use of AI
The AI shortlist uses AI tools to match your answers to products. A person checks the list before it reaches you.
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Related guides
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Disclosure: Zapro AI appears on some comparison pages as an editor's pick, and the people behind this site have a professional connection to Zapro AI.
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Questions
Frequently asked questions
Do you publish scores today?
We show a score only when verified reviews support it. Until then products appear as starting points.
Who decides what appears in a list?
The editorial team, using public information and buyer feedback. Vendors cannot pay to change it.
How do I report a problem?
Use the contact page with the page address and a source.