Free
Free
per user per month
Best for: Small teams trying on-call for the first time
- Up to 5 users
- 1 on-call schedule
- 1 escalation policy
- 100 phone and SMS notifications a month
- 750+ integrations
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Pricing guide, Incident Management
PagerDuty pricing in 2026: Professional vs Business per user, plus add-ons
Every PagerDuty plan and add-on in plain numbers, who counts as a full user, and where status pages and AIOps raise the bill.
The short answer
PagerDuty costs USD 21 to USD 41 per user per month billed annually (USD 25 to USD 49 monthly), with a free plan for up to 5 users and custom Enterprise pricing. A 25-person on-call team pays USD 6,300 a year on Professional or USD 12,300 on Business at list price, before add-ons.
- Cheapest paid planProfessional at USD 21 per user a month, billed annually.
- What ITSM teams needBusiness at USD 41 per user a month.
- Biggest hidden costAdd-ons like AIOps from USD 699 a month, and full seats for incident watchers.
- Best way to saveMove watchers to stakeholder licenses and commit annually.
Written by Procurement VMS Editorial Team · Reviewed by Michael, Procurement Advisor Expert · Price data dated · 9 minute read
PagerDuty plans and prices
PagerDuty usually arrives as an engineering tool for on-call paging, then spreads to support, security and leadership. Each new person who needs to see or act on incidents can become a paid user, and add-ons for AI, status pages and automation pile on top.
This guide breaks down every plan and add-on with prices checked against PagerDuty's official pricing page.
Prices below were recorded on 21 September 2026. The headline figure is the lowest price you can get for that plan. Check the official page before you buy, because vendors change prices without notice.
Professional
USD21
per user per month, billed yearly
Billed monthly: USD25
Best for: Engineering teams running on-call rotations
- Unlimited users and phone and SMS alerts
- basic Slack and Teams chat
- up to 2 teams
- external status page with 250 subscribers
Business
USD41
per user per month, billed yearly
Billed monthly: USD49
Best for: Multi-team operations with ITSM processes
- Custom fields
- up to 3 custom incident types
- advanced ITSM integrations
- internal status pages
Enterprise
Custom
per user per month
Best for: Large organizations standardizing incident response
- Advanced chat with premium Slack actions
- 10 custom incident roles
- up to 100 incident types
- bi-directional ServiceNow sync
How billing works
PagerDuty charges every full user on the plan, not only people on call, so managers and engineers who acknowledge the odd incident still cost a full seat unless you use stakeholder licenses, sold at USD 150 per 50 stakeholders a month. Status page subscribers beyond the included allowance cost USD 89 per 1,000 subscribers a month. AIOps starts at USD 699 a month on consumption pricing, and standalone PagerDuty Advance starts at USD 415 a month on an annual commitment. Annual invoicing is available on request.
The tier trap
Internal status pages, custom fields and advanced ITSM integrations start on Business, which costs nearly twice Professional per user. Bi-directional ServiceNow sync needs Enterprise.
Read this first. The pricing page showed included AI action counts inconsistently (one section lists 1,000 for Professional, 5,000 for Business and 20,000 for Enterprise, another lists 1,000 for Free and 5,000 for Professional), so we leave them out of the feature matrix. AIOps was read as starting at USD 699 to USD 799 a month depending on billing, and this guide uses USD 699. Renewal terms were not checked.
PagerDuty cost calculator
Move the slider to see what each plan costs at your size. The figures use the list prices on this page and leave out tax, add-ons and any discount you negotiate.
What a team of 25 really pays
Twenty-five responders shows the cost of the Business tier and of paying monthly.
| Scenario | Cost per year | Against the headline |
|---|---|---|
| Professional, billed annually (25 users) | USD6,300 | Headline price |
| ITSM integration needed, so Business annually (25 users) | USD12,300 | +USD 6,000 |
| Professional paid monthly instead of annually (25 users) | USD7,500 | +USD 1,200 |
What each PagerDuty plan includes
Compare the plans side by side. Where a cell says Check page, the vendor's pricing page was not specific enough for us to fill it in.
| Feature | Free | Professional | Business | Enterprise |
|---|---|---|---|---|
| Users | Up to 5 | Unlimited | Unlimited | Unlimited |
| Phone and SMS notifications | 100 a month | Unlimited | Unlimited | Unlimited |
| Slack and Microsoft Teams chat | Check page | Basic | Basic | Advanced |
| External status page | Check page | 250 subscribers | Check page | Check page |
| Custom incident types | Check page | Check page | Up to 3 | Up to 100 |
| ITSM integrations | Check page | Check page | Advanced | Bi-directional ServiceNow sync |
Features we could not place by plan: Internal status pages. Check the official page for which plan includes each one.
Which PagerDuty plan should you pick?
Free
Pick it if up to 5 people share one on-call schedule and 100 phone and SMS alerts a month is enough.
Professional
Pick it if you run on-call for one or two teams and need unlimited phone and SMS alerts.
Business
Pick it if you need internal status pages, custom fields or advanced ITSM integrations.
Enterprise
Pick it if you need bi-directional ServiceNow sync, up to 100 custom incident types or premium Slack actions.
Our view
PagerDuty is the benchmark for on-call and alerting, and Professional is fair value for engineering teams that just need reliable paging. The real cost comes from Business upgrades, add-ons like AIOps and status pages, and paying full seats for people who only watch incidents.
You may be overpaying if
Half your paid users are managers or support staff who never go on call, or you moved to Business only for one integration you could handle another way.
How to pay less for PagerDuty
Move watchers to stakeholder licenses
People who only need incident updates can go on stakeholder packs instead of full user seats.
Commit annually
Annual billing cuts Professional from USD 25 to USD 21 and Business from USD 49 to USD 41 per user per month.
Audit users before renewal
Remove leavers and people outside rotations from schedules and escalation policies before the seat count is fixed.
Price add-ons separately
Ask for AIOps, PagerDuty Advance and status pages as separate line items so you can drop the ones you do not use.
Bring competing quotes
Grafana Cloud IRM, incident.io and Better Stack all publish lower per-responder prices.
Go multi-year
Vendr reports multi-year PagerDuty terms can bring 15 to 30 percent savings.
What other buyers report
Vendr reports a median PagerDuty contract value of USD 40,000 a year across 701 purchases, with average negotiated savings of 13.2 percent. Source
Renewal email you can copy
Fill in the brackets and send it about 90 days before the renewal date. It works best next to your renewal tracker.
Subject: PagerDuty renewal on [renewal date] Hi [account manager], Our PagerDuty [plan] subscription renews on [renewal date]. Over the last 90 days, [active users] of the [paid users] we pay for used it. We would like to renew with [target users] on a [term] term. Before we sign, please send: 1. The current list price and the price you are offering us, line by line. 2. The cap on any price increase at the next renewal. 3. The notice period if we want to cut users or move to another plan. We are comparing this against [alternative] and plan to decide by [decision date]. If you can offer [target discount] percent off list, or a lower price for a longer term, we are ready to talk this week. Thank you, [name] [company]
Free PDF and Excel
PagerDuty pricing sheet and cost model
A one page summary of every plan, plus an Excel model that adds up your own seat count.
- All plans and prices on one page
- Excel model with your seat count and yearly cost
- Renewal checklist and the email above, ready to edit
- Date of the price data and the source links
PagerDuty alternatives and what they cost
If this vendor does not fit, these are the closest options and what they charge.
| Alternative | Starting price | Pick it when |
|---|---|---|
| Grafana Cloud IRM | USD20 per active IRM user per month (Pro, first 3 users in the USD 19 platform fee) | You already use Grafana for monitoring |
| incident.io | USD15 per user per month (Team, annual) plus USD 10 for on-call | You run incidents in Slack and want on-call bundled |
| Better Stack | USD29 per responder license per month (annual) | You want uptime monitoring, status pages and on-call in one tool |
Keeping PagerDuty spend under control
Incident tools spread from the platform team to everyone who might ever need to be woken up. Schedules keep names that left long ago, and each of them is a billed seat.
- Set budgets and alerts. Usage bills grow without anyone signing anything. Set a monthly budget and an alert at 80 percent of it.
- Tag cost to a team. Give every project an owner so a bill can be traced. Our spend management software guide covers the controls to look for.
- Review commitments before renewal. Committed spend discounts only pay off if you use the commitment. Compare 12 months of real use with the plan before you renew, using a renewal tracker.
- Count the full cost, not the list price. Support, egress, extra seats and add-ons change the real figure. Our total cost of ownership guide shows how to add it up.
Bottom line. Professional covers most on-call teams, and Business is worth it only when internal status pages or ITSM integrations are real requirements. Ninety days before renewal, audit who is on a schedule, move watchers to stakeholder licenses and price each add-on separately.
PagerDuty pricing questions
How much does PagerDuty cost per user?
PagerDuty Professional costs USD 21 per user per month billed annually or USD 25 monthly. Business costs USD 41 annually or USD 49 monthly. Enterprise is quoted by sales. Add-ons like AIOps, PagerDuty Advance, status pages and stakeholder licenses are priced separately.
Is there a free version of PagerDuty?
Yes. The Free plan covers up to 5 users with one on-call schedule, one escalation policy, 100 phone and SMS notifications a month and more than 750 integrations. Paid plans also come with a 14-day free trial that needs no credit card.
How much is PagerDuty Enterprise?
PagerDuty does not publish Enterprise prices. Vendr reports a median PagerDuty contract of USD 40,000 a year across 701 purchases, with buyers saving about 13.2 percent on average through negotiation. Your quote depends on users, add-ons and term length.
Can you get a discount on PagerDuty?
Yes. Annual billing saves about 16 percent, multi-year terms are reported by Vendr to bring 15 to 30 percent savings, and moving watchers to stakeholder licenses cuts full seats. Competing quotes from Grafana Cloud IRM or incident.io add bargaining power.
Is PagerDuty cheaper billed annually?
Yes. Professional drops from USD 25 to USD 21 per user per month and Business from USD 49 to USD 41. For a 25-person team on Business, annual billing saves USD 2,400 a year compared with paying monthly, roughly 16 percent.
What is the cheapest alternative to PagerDuty?
Grafana Cloud IRM has a free tier for 3 active users and costs USD 20 per active user per month on Pro. incident.io Team starts at USD 15 per user per month billed annually, plus USD 10 for on-call.
Sources
How we put this page together
We start from the vendor pricing page and note the date. Where a figure comes from a third party instead, we say so on the page. Procurement VMS is a ratings and comparison site, not a software vendor, and nobody paid for a place in this guide. Spot a number that has changed? Tell us on the contact page and we will check it.
Take the PagerDuty cost model to your renewal meeting
You get a one page PDF and an Excel model with your seat count, the plans above and a renewal checklist.
Choosing software instead of renewing? See the ranked procurement software list.