☰ Contents
Review Types by Vendor Tier
QBR Facilitation Best Practices
- › Start with data, not opinion — open with the scorecard numbers before any discussion; anchoring on data prevents the conversation from becoming subjective
- › Acknowledge improvements first — always recognise KPIs that have improved before raising concerns; it sets a collaborative rather than adversarial tone
- › Use 'why' three times for root cause — for each below-target KPI, push for root cause depth; the first answer is usually a symptom, not a cause
- › Every issue gets a named owner and a date — commitments without owners and dates are wishes; non-negotiable on every action item
- › Separate operational and strategic discussions — do not let operational issue resolution consume the strategic discussion time; park detailed troubleshooting for separate sessions
- › Document in real time — one team member should maintain the meeting record live; do not try to reconstruct commitments from memory afterwards
- › End with explicit next steps — close every QBR with a verbal summary of all commitments, owners, and dates before anyone leaves the room
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Post-Review Follow-Up Process
- Within 24 hours — circulate draft meeting record to all attendees for correction
- Within 48 hours — distribute final meeting record; log all commitments in VMP action tracker with due dates
- Within 5 business days — receive written acknowledgment from vendor confirming commitments
- Monthly (between QBRs) — monitor scorecard data; check progress on open commitments; trigger ad-hoc contact if issues are emerging
- 2 weeks before next QBR — produce interim scorecard update; assess commitment completion status; plan next QBR agenda