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HomeProcurementGartner Peer Insights procurement software reviews: how to read them
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Gartner Peer Insights procurement software reviews: how to read them
Gartner Peer Insights collects reviews of enterprise software from verified users. It is separate from Gartner analyst research, and the difference is worth understanding before you cite either.
By Procurement VMS Editorial TeamLast updated
Before you read the stars
Two different things share one name
When someone says Gartner says, they might mean an analyst report or a customer review. Peer Insights is the second. It is a platform where verified business users review enterprise products. Analyst research, such as a Magic Quadrant, is written by Gartner analysts under a separate method. Mixing the two up leads to bold claims on slides that neither supports.
What it is
About Gartner Peer Insights
Peer Insights publishes reviews from people whose role and company have been checked, and it tends to attract larger organisations than some other review sites. Reviews cover areas such as product capabilities, evaluation and contracting, integration and support.
The reviews are of use when you are an enterprise buyer, since the reviewers are often at similar firms. Read the reviewer details on each review.
How to read it
A five minute method for Gartner Peer Insights
- 1. Check the reviewer profileLook at role, industry and company size.
- 2. Read the evaluation sectionsThese explain how the buyer chose and what the contract was like.
- 3. Look at integration commentsThese hint at what a rollout needed.
- 4. Compare reviews to your sizeWeight reviews from similar firms most.
- 5. Do not treat it as an analyst verdictIt reflects users, not analyst research.
Watch for
What can mislead you
Enterprise slant
Smaller buyers may find fewer relevant reviews.
Confusing it with analyst research
Peer Insights and analyst reports are separate.
Date and version
Check which version of the product a review describes.
Use it with our pages
How this fits with the rest of your research
We do not copy scores from Gartner Peer Insights onto our pages, because scores change and we cannot keep a copy accurate. Open the live profile of each product on your shortlist, read the recent reviews and then bring your questions to the vendor. Our comparison and review pages tell you what to ask.
Want a shortlist for your team?
Tell us your company size and region. We use AI to match you to products, and a person checks the list before it reaches you, with the reason behind each pick.
Disclosure: Zapro AI appears on some comparison pages as an editor's pick, and the people behind this site have a professional connection to Zapro AI.
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We will email your shortlist, usually within one business day. While you wait, browse the related guides above.
Questions
Frequently asked questions
Is Peer Insights the same as the Magic Quadrant?
No. Peer Insights is customer reviews. A Magic Quadrant is analyst research.
Are reviews verified?
Gartner states that reviewers are checked. See the live site for its method.
Should I rely on it alone?
No. Combine it with demos, references and written quotes.